Welcome to Union Hotel, an independent and boutique space offering distinctive hospitality in the heart of downtown Toronto. We’re committed to rethinking the guest experience, breaking from convention, and offering something fun and memorable. Union Hotel puts hospitality at the forefront and intertwines the best of local throughout our rooms, artwork, decor, and food/beverage offerings.
We’re a hidden gem in plain sight.
What we are looking for
The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests.We seek to find Team Members who have a natural inclination towards going above and beyond, and who believe that small gestures can go a long, long way. We pride ourselves on delivering a unique experience to every Guest because we understand that every Guest is unique.
Just some of the reasons you’ll love being part of Union Hotel:
- Reward programs, travel incentives, and exploration credits that make us stand out from the crowd.
- Walking distance from Union Station, you will love working in the heart and soul of the city.
- Advocates for the independent thinker, Union Hotel strives to lift up our team members through professional development, mentorship, leadership training and educational support.
- Recognition, awards and leadership training will support unlimited career potential and opportunities to grow and shine.
- A warm environment where diversity is valued, and individual aspirations are fulfilled.
Key Responsibilities:
Reporting to the Guest Services Manager or designate, the Night Auditor will:
- Provides excellent customer service to all guests
- Welcomes and greets all guests, and executes check-in and check-out procedures
- Answers guest inquiries and provide assistance in a professional manner
- Answers all incoming phone calls and processes new reservations
- Accurately follows all cash handling procedures
- Adheres to all department and Company policies and procedures
- Ensures guest security by proper handling of guest room keys and personal information
- Administers all night audit functions
- Balances all revenue and settlement accounts nightly
- Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures
- Maintains files and resets the system for the next day of operations
- Follows up on guest requests and resolves problems promptly
- Performs any other job-related duties as assigned.
You’ll fit in and stand out if you have the below skills/capabilities:
- Passion for customer service, enthusiastic, detail-oriented, computer literate, fast learner
- Organized and able to work in a fast-paced, multi-tasking environment
- Proficient in using a computer, good knowledge of excel and basic accounting principles
- Excellent communications skills, written and oral
- Works well under pressure in a changing environment
- Ability to work with minimal supervision
- Maestro PMS knowledge preferred
- Able to stand for an 8-hour shift
- Must be able to work evenings and overnights including weekends and holidays
- The shift will be 11:00 pm to 7:00 am and must be flexible from 9:00 pm to 9:00 am.
If you are an experienced leader with a passion for hospitality, creativity and creating memorable guest experiences, we invite you to apply with your resume and cover letter.
The Serious Stuff
Union Hotel is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.
